Written Monday 11th April
We were supposed to go live today 11th April, except we didn’t.
What a joke and I hope this is not a sign of things to come as we are signed on for 2 years at a fixed rate.
The line was switched off by the previous company on Sunday 10th as expected, so in the afternoon we opened the package with our new gizmo and set it up ready for BT to connect us.
Except they couldn’t.
This is when things really went stupid. We received text messages referring us to their website.
Erm…………. not everyone has smart phones, and we not only had no internet, but no landline either.
Eventually we were able to respond to a text and ask for someone to call us on our mobile.
He was useful…. to a degree in that he agreed we weren’t connected, and suggested we go to their website.
So, we have nothing, and a visit from an engineer has been booked for Wednesday between 1pm and 6pm. Hubby explained we had no dialling tone, crackle or anything on our phone, and asked if by changing our number this might have something to do with it.
‘It could be,’ said the cheery voice. ‘Our engineer will be with you on Wednesday.’
Oh, and I should mention here that if they consider it not to be BTs fault, we can expect an addition of £85 to our first bill. Again, this does not bode well.
Whatever happened to somebody being able to do a simple check like line connections from their end? But get this………….. our old number is disconnected, and our new number is ‘live’ but not ringing our end. We think they haven’t connected us at the box their end. Great………. not.
Everything is internet/online connection which is a fat lot of good to us when we have no internet.
Phoning the ‘help line’ generates text messages which now tells us that there is no account for our new phone number.
We have also discovered that having changed our internet provider, we have to reprogramme our printer. This is proving to be a nightmare as WE HAVE NO INTERNET to log in online!!