We’re back!

Posted on April 13, 2022 by pensitivity101

Written Monday 11th April

We were supposed to go live today 11th April, except we didn’t.
What a joke and I hope this is not a sign of things to come as we are signed on for 2 years at a fixed rate.
The line was switched off by the previous company on Sunday 10th as expected, so in the afternoon we opened the package with our new gizmo and set it up ready for BT to connect us.
Except they couldn’t.

This is when things really went stupid. We received text messages referring us to their website.
Erm…………. not everyone has smart phones, and we not only had no internet, but no landline either.
Eventually we were able to respond to a text and ask for someone to call us on our mobile.
He was useful…. to a degree in that he agreed we weren’t connected, and suggested we go to their website.
Erm…….. HOW?

So, we have nothing, and a visit from an engineer has been booked for Wednesday between 1pm and 6pm. Hubby explained we had no dialling tone, crackle or anything on our phone, and asked if by changing our number this might have something to do with it.
‘It could be,’ said the cheery voice. ‘Our engineer will be with you on Wednesday.’
Oh, and I should mention here that if they consider it not to be BTs fault, we can expect an addition of £85 to our first bill. Again, this does not bode well.

Whatever happened to somebody being able to do a simple check like line connections from their end? But get this………….. our old number is disconnected, and our new number is ‘live’ but not ringing our end. We think they haven’t connected us at the box their end. Great………. not.

Everything is internet/online connection which is a fat lot of good to us when we have no internet.
Phoning the ‘help line’ generates text messages which now tells us that there is no account for our new phone number.
We have also discovered that having changed our internet provider, we have to reprogramme our printer. This is proving to be a nightmare as WE HAVE NO INTERNET to log in online!!

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About pensitivity101

I am a retired number cruncher with a vivid imagination and wacky sense of humour which extends to short stories and poetry. I love to cook and am a bit of a dog whisperer as I get on better with them than people sometimes! In November 2020, we lost our beloved Maggie who adopted us as a 7 week old pup in March 2005. We decided to have a photo put on canvas as we had for her predecessor Barney. We now have three pictures of our fur babies on the wall as we found a snapshot of Kizzy, my GSD when Hubby and I first met so had hers done too. On February 24th 2022 we were blessed to find Maya, a 13 week old GSD pup who has made her own place in our hearts. You can follow our training methods, photos and her growth in my blog posts. From 2014 to 2017 'Home' was a 41 foot narrow boat where we made strong friendships both on and off the water. We were close to nature enjoying swan and duck families for neighbours, and it was a fascinating chapter in our lives. We now reside in a small bungalow on the Lincolnshire coast where we have forged new friendships and interests.
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14 Responses to We’re back!

  1. fransiweinstein says:
    April 13, 2022 at 4:01 pm

    Grrrrrrrrr!!!! But welcome back, you were missed.

  2. jaquintinwriter says:
    April 13, 2022 at 5:12 pm

    Wow! Wow! Lots of frustration for certain. To some extent I know that feeling as when power is out how can you connect. Perhaps providers need to do their homework on how to handle situations. It’s an awful experience not to be able to find human help with actual knowledge of how to fix problems. Every day we seem to face another challenge. 😫😫😪😪

    • pensitivity101 says:
      April 13, 2022 at 5:16 pm

      Thanks June. Things ain’t wot they used to be, and although computers and technology can be great, a little but of commn sense from a human being goes a long way.

  3. Sadje says:
    April 13, 2022 at 5:14 pm

    This is very wrong.

  4. Steve Tanham says:
    April 13, 2022 at 5:53 pm

    Glad to hear ( from the comments) that you’re sorted? Horrible experience!

  6. Zelda Winter says:
    April 14, 2022 at 7:37 am

    Lord have mercy–I’d be leaping off my balcony!

  7. Carol anne says:
    April 15, 2022 at 3:26 am

    OMG! What a nightmare! I wouldn’t have liked to be you Di! You have great patience! Lol 😀

Comments are closed.