Returns ain’t wot they used to be

Hubby ordered something online yesterday and was over the moon that it arrived today!
Until he opened it.
One item was correct, the other didn’t fit.
Looking at his order, the wrong thing had been dispatched and never in a month of Sundays would this battery pack fit the little radio he’d just treated himself to (this was to be a spare, not a replacement).
So, it had to go back.

I would like to say that it was then the fun and games started.
Well, it was no fun and one helluva game.
Getting the returns form downloaded and printed was a doddle. Until we discovered that because it was a battery, it could not be returned by Royal Mail so we had to use a courier service. This was a whole new ball game to us, but looking it up, as you do, it seemed quite straightforward going into a particular retailer, paying our fee and handing the parcel over.
Seems this was not the case as retailer and courier service were not connected.
Plan B then, or was it C now?

Oh joy! There was a service point in the High Street, so off we went only to be told that the bar code on the returns form wasn’t accepted so we’d have to go onto the courier website and get a valid one.
We tried to ring the courier firm only to have a recorded message tell us (at the end of several others being charged at 7p per minute plus normal phone charges) that their customer service was now closed and would open again at 8am tomorrow morning.
Almost two hours later, with a lot of sighing, swearing, sweating, confusion and a computer that nearly took flying lessons, we finally got the relevant screen we needed to pay our money (which will be refunded as well as the value of the goods), print off the correct returns label with bar code, and went back up to the service point.
Hurrah. We were given a nice shiny receipt and the parcel is now on its way.
Or will be tomorrow.

But that wasn’t the end of it.
In order to get our carriage refund, we needed to send an email to another department with PDF attachment.
Luckily Hubby had saved screen prints and everything else but bouncing between screens for reference numbers etc was like playing tennis and his eyeballs began to hurt.

After all this, he will not be able to order the correct battery pack because……….. it is currently unavailable, which is why they sent him a substitute in the first place.

About pensitivity101

I am a retired number cruncher with a vivid imagination and wacky sense of humour which extends to short stories and poetry. I love to cook and am a bit of a dog whisperer as I get on better with them than people sometimes! In November 2020, we lost our beloved Maggie who adopted us as a 7 week old pup in March 2005. We decided to have a photo put on canvas as we had for her predecessor Barney. We now have three pictures of our fur babies on the wall as we found a snapshot of Kizzy, my GSD when Hubby and I first met so had hers done too. On February 24th 2022 we were blessed to find Maya, a 13 week old GSD pup who has made her own place in our hearts. You can follow our training methods, photos and her growth in my blog posts. From 2014 to 2017 'Home' was a 41 foot narrow boat where we made strong friendships both on and off the water. We were close to nature enjoying swan and duck families for neighbours, and it was a fascinating chapter in our lives. We now reside in a small bungalow on the Lincolnshire coast where we have forged new friendships and interests.
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16 Responses to Returns ain’t wot they used to be

  1. Steve Tanham says:

    Literally makes you scream… sigh. Well persevered, you two!

  2. Sadje says:

    What a bummer.

  3. Cathy Cade says:

    I’m still waiting for a refund for items I returned in December. The company refunded me (quite quickly) for a single, different item and after phone calls and emails all I get is a customer service rep who says’ they’ve passed on my messages.

    • OMG I hope this doesn’t happen with us. They’d actually sent the wrong thing but it’s unclear whether the refund will be a credit to the account or paid into our bank. We shall see.

  4. I swear life gets more and more complicated…

  5. Billy Mac says:

    Sounds exasperating

  6. murisopsis says:

    I wish I could say that this was an anomaly but it it far too often the norm. I have had similar frustrations. I do hope you get your refund in a timely manner….

  7. Pingback: Today is Monday 7th February | pensitivity101

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