Hubby ordered something online yesterday and was over the moon that it arrived today!
Until he opened it.
One item was correct, the other didn’t fit.
Looking at his order, the wrong thing had been dispatched and never in a month of Sundays would this battery pack fit the little radio he’d just treated himself to (this was to be a spare, not a replacement).
So, it had to go back.
I would like to say that it was then the fun and games started.
Well, it was no fun and one helluva game.
Getting the returns form downloaded and printed was a doddle. Until we discovered that because it was a battery, it could not be returned by Royal Mail so we had to use a courier service. This was a whole new ball game to us, but looking it up, as you do, it seemed quite straightforward going into a particular retailer, paying our fee and handing the parcel over.
Seems this was not the case as retailer and courier service were not connected.
Plan B then, or was it C now?
Oh joy! There was a service point in the High Street, so off we went only to be told that the bar code on the returns form wasn’t accepted so we’d have to go onto the courier website and get a valid one.
We tried to ring the courier firm only to have a recorded message tell us (at the end of several others being charged at 7p per minute plus normal phone charges) that their customer service was now closed and would open again at 8am tomorrow morning.
Almost two hours later, with a lot of sighing, swearing, sweating, confusion and a computer that nearly took flying lessons, we finally got the relevant screen we needed to pay our money (which will be refunded as well as the value of the goods), print off the correct returns label with bar code, and went back up to the service point.
Hurrah. We were given a nice shiny receipt and the parcel is now on its way.
Or will be tomorrow.
But that wasn’t the end of it.
In order to get our carriage refund, we needed to send an email to another department with PDF attachment.
Luckily Hubby had saved screen prints and everything else but bouncing between screens for reference numbers etc was like playing tennis and his eyeballs began to hurt.