Sunday Poser #51

Sadje is our hostess for this and asks

If you didn’t hear it the first time, do you ask people to repeat what they just said or make your own assumption about what they just said?
I do indeed ask them to repeat themselves, sometimes two or three times, and it is not because I am hard of hearing. It can be a little embarrassing too, especially if it’s a doctor who I can’t understand.

When I had my bone density scan, the technician who did it was lovely, but I could not understand her all the time. The masks of course don’t help, and pre covid, I was able to watch their lips although I don’t lip read.
Our surgery when we first moved to Lincolnshire was multi cultural. I didn’t have a problem with that as at least we were getting care when we needed it, although it had been a fight in the beginning to make the receptionist realise that if we were calling to make an appointment, it was because we really needed to see a doctor.

I hate call centres too because they are usually abroad and misunderstandings occur on both sides.
I try to be as clear and concise as I can when speaking to someone on the phone, and had cause to ask for a stop to be placed on a cheque that had gone missing in the post. The lady at the call centre was very pleasant, but actually put a stop on the entire account so that had to be sorted out ‘in branch’ and wasn’t as straightforward as it had been when I worked for a High Street bank.

So as much as it embarrasses me having to ask, more than once, for them to repeat themselves, I do, and if they think I’m a deaf old bat, then so be it, but at least they’ll get it right.

 

About pensitivity101

I am a retired number cruncher with a vivid imagination and wacky sense of humour which extends to short stories and poetry. I love to cook and am a bit of a dog whisperer as I get on better with them than people sometimes! We have recently lost our beloved dog Maggie who adopted us as a 7 week old pup in March 2005. We decided to have a photo put on canvas as we had for her predecessor Barney, and now have three pictures of our fur babies on the wall as we found a snapshot of my GSD so had hers done too. From 2014 to 2017 'Home' was a 41 foot narrow boat where we made strong friendships both on and off the water. We were close to nature enjoying swan and duck families for neighbours, and it was a fascinating chapter in our lives. We now reside in a small bungalow on the Lincolnshire coast where we have forged new friendships and interests.
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5 Responses to Sunday Poser #51

  1. It is important to understand what people are saying.

  2. murisopsis says:

    I have no problem asking for a repeat. Sometimes I’ll say, “Did I understand correctly that blah, blah, blah? if it is right they say so and if not they correct me. Clarity is important!

  3. Sadje says:

    It is the right way to do it Di, to stop misunderstandings from happening. Thanks

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