Sadje is our hostess for this and asks
If you didn’t hear it the first time, do you ask people to repeat what they just said or make your own assumption about what they just said?
I do indeed ask them to repeat themselves, sometimes two or three times, and it is not because I am hard of hearing. It can be a little embarrassing too, especially if it’s a doctor who I can’t understand.
When I had my bone density scan, the technician who did it was lovely, but I could not understand her all the time. The masks of course don’t help, and pre covid, I was able to watch their lips although I don’t lip read.
Our surgery when we first moved to Lincolnshire was multi cultural. I didn’t have a problem with that as at least we were getting care when we needed it, although it had been a fight in the beginning to make the receptionist realise that if we were calling to make an appointment, it was because we really needed to see a doctor.
I hate call centres too because they are usually abroad and misunderstandings occur on both sides.
I try to be as clear and concise as I can when speaking to someone on the phone, and had cause to ask for a stop to be placed on a cheque that had gone missing in the post. The lady at the call centre was very pleasant, but actually put a stop on the entire account so that had to be sorted out ‘in branch’ and wasn’t as straightforward as it had been when I worked for a High Street bank.