The Call was due at 9.10 this morning. It arrived at 9.15, though was not the Consultant, but a ‘member of the team’.
I was so proud of Hubby today. He apologized in advance saying that any anger was not directed at the caller, who just happened to be the guy on the end of the phone.
With attention to detail, Hubby went through everything he has experienced over the past 5 months. He said about discharge papers still not being received, notes being requested and not responded to, urgent requests for assistance and advice being ignored, how the aftercare he had received was non existent, and that he had just had surgery in hospital to remove a compacted food bolus from his gullet.
The guy said there were tests they could do, so Hubby suggested he ring the hospital where he’d had this latest surgery and ask them, as they’d already done them all. There was a bit of bluster at the other end, but Hubby stood his ground, and let the guy know his full displeasure.
Apparently there is NO record anywhere on their system for requests for notes, discharge papers, urgent assistance or anything else, so Hubby quite rightly said he didn’t want names, but after three GPs and two general nursing practitioners had been in contact with them by various means (not to mention his own messages and requests making six in all) someone really needed to look into their admin procedures. Funny how there was a record of the consultant’s secretary who helped us by sending copies by email of the conversation with the consultant in November, and funny how our requests had been mentioned then so she knew about them!
The official intent for transfer of files and notes was stated and the guy was asked to get the file ready. Hubby kept his cool throughout though I could tell he was getting angrier by the second and if he could have reached into the phone to throttle the guy at the other end, there would have been serious choking sounds. The call lasted 20 minutes.
We have dropped in a letter to our lady GP asking for her to request the file so that she in turn can refer Hubby to the hospital that have been dealing with his case.
You can’t make this stuff up, can you.