I am not usually superstitious, though once did not turn on my computer on a Friday 13th due to potential viruses that were around at the time. I also worked with a man who took the day off for the UK Budget Day, and any Friday 13th.
It’s been a lousy start to the day, and in all honesty, I don’t want to get up. The idea of leaving a warm, comfy and cosy bed to go into a cold bathroom, have a wash then get dressed to face a wet and dismal day does not appeal. I’ve let the dog out twice, once in a dry spell, and an hour later with her jacket on. As far as I know, she did nothing. Great. One of those days then.
I’m glad we got the washing done and dry outside, so at least we’re up to date with that.
Yesterday was a bit fraught with arguments and angry confrontations both in person and over the phone.
Hubby was having problems yesterday so I phoned the surgery and told the doctor would call him back. He had an INR at 11.15, so took my mobile with him.
I mentioned yesterday about my on-line order and the authorisation code going to my mobile and expiring before he could get it to me.
He had a call from the surgery while he was waiting for his INR (so he was actually THERE!) as the doctor refused to speak to him because there were still no notes on his file. He had to deal with a stroppy receptionist who told him he had to chase it with the hospital. DUH……….. you think?????? Anyway, he lost it, and how he got home without writing the car off I have no idea, he was that angry……… enraged covers it better.
I told him I’d ring the hospital, and he could go and get his digestion remedy, one we know works and 4 bottles had been put by in the store 17 miles away as they are the only place that stock it.
I rang the hospital number on the appointment letter, seething on his behalf but trying to hold it together.
After being put on hold and then no suitable option on the first number, I called a second, which was a direct line to the department, selected the necessary option and left an irate message. I calmed down a bit and rang the guy in PALS who had been so helpful, having to leave a message there too. I was almost in tears.
The phone rang two minutes later and it was the lady Hubby had spoken to last month (call 2) who had promised to get the paperwork sorted and sent, also arranging a telephone consultation for the 21st that never happened.
She remembered the call and apologised profusely. I told her that the shit had now hit the fan as the GP refused to talk to him because they had no notes. I repeated REFUSED TO TALK TO HIM, and my voice cracked. I said that if I sounded angry, it was not directed at her personally, just the system, and I was so worried about my husband.
Anyway, I got a result, and her personal email address after giving her ours.
We now have a copy of the letter sent to our GP, dated Oct 7th, clearly marked ‘cc’ to us, and confirmation of a telephone consultation for Nov 18th, cancelling the one on Dec 2.
She sent a second email confirming that our surgery now had the copies, but there were no discharge papers on file, so she was looking into that, and he should also have had a guideline sheet as to what he could expect, advice on diet, and numbers to call for help. What a F U.
Good news is he feels better today, and we intend to have a quiet day.
Even better, the sun has come out, so as it is now 10 o’clock I shall venture out of bed and get up for breakfast.