Today is Friday, 13th November

I am not usually superstitious, though once did not turn on my computer on a Friday 13th due to potential viruses that were around at the time. I also worked with a man who took the day off for the UK Budget Day, and any Friday 13th.

It’s been a lousy start to the day, and in all honesty, I don’t want to get up. The idea of leaving a warm, comfy and cosy bed to go into a cold bathroom, have a wash then get dressed to face a wet and dismal day does not appeal. I’ve let the dog out twice, once in a dry spell, and an hour later with her jacket on. As far as I know, she did nothing. Great. One of those days then.

I’m glad we got the washing done and dry outside, so at least we’re up to date with that.
Yesterday was a bit fraught with arguments and angry confrontations both in person and over the phone.
Hubby was having problems yesterday so I phoned the surgery and told the doctor would call him back. He had an INR at 11.15, so took my mobile with him.
I mentioned yesterday about my on-line order and the authorisation code going to my mobile and expiring before he could get it to me.
He had a call from the surgery while he was waiting for his INR (so he was actually THERE!) as the doctor refused to speak to him because there were still no notes on his file. He had to deal with a stroppy receptionist who told him he had to chase it with the hospital. DUH……….. you think?????? Anyway, he lost it, and how he got home without writing the car off I have no idea, he was that angry……… enraged covers it better.
I told him I’d ring the hospital, and he could go and get his digestion remedy, one we know works and 4 bottles had been put by in the store 17 miles away as they are the only place that stock it.
I rang the hospital number on the appointment letter, seething on his behalf but trying to hold it together.
After being put on hold and then no suitable option on the first number, I called a second, which was a direct line to the department, selected the necessary option and left an irate message. I calmed down a bit and rang the guy in PALS who had been so helpful, having to leave a message there too. I was almost in tears.
The phone rang two minutes later and it was the lady Hubby had spoken to last month (call 2) who had promised to get the paperwork sorted and sent, also arranging a telephone consultation for the 21st that never happened.
She remembered the call and apologised profusely. I told her that the shit had now hit the fan as the GP refused to talk to him because they had no notes. I repeated REFUSED TO TALK TO HIM, and my voice cracked. I said that if I sounded angry, it was not directed at her personally, just the system, and I was so worried about my husband.
Anyway, I got a result, and her personal email address after giving her ours.
We now have a copy of the letter sent to our GP, dated Oct 7th, clearly marked ‘cc’ to us,Β  and confirmation of a telephone consultation for Nov 18th, cancelling the one on Dec 2.
She sent a second email confirming that our surgery now had the copies, but there were no discharge papers on file, so she was looking into that, and he should also have had a guideline sheet as to what he could expect, advice on diet, and numbers to call for help. What a F U.

Good news is he feels better today, and we intend to have a quiet day.
Even better, the sun has come out, so as it is now 10 o’clock I shall venture out of bed and get up for breakfast.

Have a good day everyone and keep safe.

About pensitivity101

I am a retired number cruncher with a vivid imagination and wacky sense of humour which extends to short stories and poetry. I love to cook and am a bit of a dog whisperer as I get on better with them than people sometimes! In November 2020, we lost our beloved Maggie who adopted us as a 7 week old pup in March 2005. We decided to have a photo put on canvas as we had for her predecessor Barney. We now have three pictures of our fur babies on the wall as we found a snapshot of Kizzy, my GSD when Hubby and I first met so had hers done too. On February 24th 2022 we were blessed to find Maya, a 13 week old GSD pup who has made her own place in our hearts. You can follow our training methods, photos and her growth in my blog posts. From 2014 to 2017 'Home' was a 41 foot narrow boat where we made strong friendships both on and off the water. We were close to nature enjoying swan and duck families for neighbours, and it was a fascinating chapter in our lives. We now reside in a small bungalow on the Lincolnshire coast where we have forged new friendships and interests.
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22 Responses to Today is Friday, 13th November

  1. murisopsis says:

    Oh. I feel the anger from this side of the water! It is the same everywhere trying to get physicians and hospitals to communicate to each other. At least you aren’t shelling out half your life savings to get that service live we do in the US.

  2. I got angry as I read this. I could not understand that he was released without guidelines on diet and expectations. This was a major screw up and you were right to be upset. Sometimes anger and tears go a long way in getting something corrected. Let’s hope the woman who promised to do it last time, does it this time. Fingers crossed.

    • We have received a copy of the letter sent to our surgery dated 7th October, which is clearly marked with a CC to us. She also sent a copy of the letter for confirming Hubby’s telephone appointment next week, which is a cancellation of the face to face one for the 2nd. She apologised again and said she was having trouble getting through to the surgery on the phone, having to wait over 20 minutes on hold then getting cut off!! She sent a message later to say that she could confirm our surgery now has the letters and notes. IF there is another problem and they say they haven’t got them, we can smack them round the face with her message. However, we have something in writing now to take to A&E when we next go, because our surgery is likely to kill us.

  3. Liz says:

    Oh I feel the frustration and you will know how I am angry with my own lack of communications and treatment, as I deal with some of mum’s affairs.

  4. Well I hope it’s sorted. Someone there in your hubby’s care team obviously needs to pull their head out of their ass, and HELP you guys. I mean it’s AFTER care. It used to be simple. Recently though I went through a series of tests (because I hadn’t seen the dr all year due to Covid) and I have no damned idea what the results are/were. They INSIST on using this healthlink portal thing to share them, and my access has been broken for over a year. Nobody seems to be able to fix it either. So I call and leave a message and pray I get someone who speaks English as a first language (that sounds awful, but my doctor is in a practice that sees mostly Hispanic patients). I still have no idea about any of it save that my cholesterol is ‘higher than we’d like to see”. Umh? My best wishes to both of you for a speedy and stress-free resolution! How aggravating! Take care and loves to Maggie.

    • Thanks Melanie. We have the necessary copies and so does the surgery. They can’t deny it. Our surgery is multicultural, as was
      our previous one in Lincolnshire which we thought was bad, but this one is worse by miles. It’s been a better day today.

  5. willowdot21 says:

    I really am so angry on your behalf. The whole affair with the hospital and your GP is discussting! Your GP won’t speak to you because your drunk/ rude….okay… But refusing to talk to you because the hospital have not sent your notes over….it totally discussting …your surgery are really at fault! Sending support πŸ’œ

  6. Sue Vincent says:

    Glitches in ‘the system’ and a stroppy receptionist… the last thing you need when you are unwell…
    With some of the reception staff, you can foresee ongoing problems , now that we appear to be stuck with their decisions for triage, and the criteria may have to change for employing them.

    • IMO our surgery needs to have a complete overhaul of their admin staff and systems. The INR nurse we first became friendly with was promoted to do that, and came up against a lot of obstacles when she tried to improve things. Then she went on maternity leave, and didn’t go back. It appears that people who try to make improvements or are good at their jobs are moved, or leave.
      I have always suffered from receptionistitis, I could never get past them when I wanted to make an appointment. I hate confrontation and had it with them last year over our flu jabs. They are just useless.

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