The Monday Peeve is Paula’s baby, You can check out this week’s here
Hubby and I have been using the telephone banking service for our bank for years. It works, is simple to use, we can check balances pay any credit card bill and transfer money between our accounts with no problems at all…………….UNTIL TODAY.
They have obviously been taking lessons from WP as it wasn’t broke so decided to fix it, and even though the Covid jargon added a few vital minutes and cost to the call, it was doable, and we were in control.
They now have a new voice………..I don’t like her, bring back the old lady.
They now have extra extra (not a duplication) jargon, and gone is the Main Menu feature.
Instead, after giving the balance of the account you have punched in the details of, they ask your reason for calling. WTF?
Saying ‘balance check’ Ms Bimbo Recorded Voice proceeded to tell me what she had just told me.
‘What would you like to do next?’ was the next question. Double WTF?
I kept quiet, to which there was a repeated question and examples.
Account transfer, said I.
‘Let me put you through to an operative’. No, no and hell NO! so I hung up.
The new system is geared towards voice recognition, something totally useless to us as I do the banking for both of us, and this was for Hubby.
So up to the bank we went, some 20 miles away for ‘a chat’.
I explained the situation, that we have no banks or building societies at all here other than the Post Office, which do not do transfers between our accounts. I have therefore ordered a paying in book so that we can take cash out of a cashpoint machine and pay it into the other account over the counter at the Post Office. What a bloody farce.
I’m so tired of these ‘improvements’ to perfectly working systems and do not trust internet banking as far as I could throw it. Telephone banking was perfect for us, but now we can’t use it. Even if we could, the call is now almost twice as long so would run up our phone bill considerably.
Whilst I’m on a whingeathon, I am also sick of it being assumed that I am on all social media, have umpteen communication devices and accounts and wish to do everything at the click of a button. Another gem of technological advancements.
Whatever happened to KISS?
(Keep It Stupidly Simple)