A Monday Peeve for 19th October

The Monday Peeve is Paula’s baby, You can check out this week’s here
Hubby and I have been using the telephone banking service for our bank for years. It works, is simple to use, we can check balances pay any credit card bill and transfer money between our accounts with no problems at all…………….UNTIL TODAY.

They have obviously been taking lessons from WP as it wasn’t broke so decided to fix it, and even though the Covid jargon added a few vital minutes and cost to the call, it was doable, and we were in control.
They now have a new voice………..I  don’t like her, bring back the old lady.
They now have extra extra (not a duplication) jargon, and gone is the Main Menu feature.
Instead, after giving the balance of the account you have punched in the details of, they ask your reason for calling. WTF?
Saying ‘balance check’ Ms Bimbo Recorded Voice proceeded to tell me what she had just told me.
‘What would you like to do next?’ was the next question. Double WTF?
I kept quiet, to which there was a repeated question and examples.
Account transfer, said I.
‘Let me put you through to an operative’.  No, no and hell NO! so I hung up.
The new system is geared towards voice recognition, something totally useless to us as I do the banking for both of us, and this was for Hubby.

So up to the bank we went, some 20 miles away for ‘a chat’.
I explained the situation, that we have no banks or building societies at all here other than the Post Office, which do not do transfers between our accounts. I have therefore ordered a paying in book so that we can take cash out of a cashpoint machine and pay it into the other account over the counter at the Post Office. What a bloody farce.

I’m so tired of these ‘improvements’ to perfectly working systems and do not trust internet banking as far as I could throw it. Telephone banking was perfect for us, but now we can’t use it. Even if we could, the call is now almost twice as long so would run up our phone bill considerably.
Whilst I’m on a whingeathon, I am also sick of it being assumed that I am on all social media, have umpteen communication devices and accounts and wish to do everything at the click of a button. Another gem of technological advancements.
Whatever happened to KISS?
(Keep It Stupidly Simple)

About pensitivity101

I am a retired number cruncher with a vivid imagination and wacky sense of humour which extends to short stories and poetry. I love to cook and am a bit of a dog whisperer as I get on better with them than people sometimes! We have an elderly dog called Maggie who adopted us as a 7 week old pup in March 2005. From 2014 to 2017 'Home' was a 41 foot narrow boat where we made strong friendships both on and off the water. We were close to nature enjoying swan and duck families for neighbours, and it was a fascinating chapter in our lives. We now reside in a small bungalow on the Lincolnshire coast where we have forged new friendships and interests.
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9 Responses to A Monday Peeve for 19th October

  1. willowdot21 says:

    I totally gear you Di 💜

  2. SarahC says:

    Aiyeeeee I hear you. I hate the restrictions here but I do get to get help at the drive thru our bank. Technology is a pain.

  3. I’ve used on-line banking for years and was glad I had switched over when Covid hit this year. BUT. Over the summer my bank decided to ‘fix’ all its ATMs (at once). It was a Saturday and early hours for the drive up option they offer (no personal contact any more…you CAN go into the bank and actually talk to a live person, but you get suspicious looks and have to stand around for extended periods), so getting cash was problematic at best. I finally just went to the grocery and got $20 to see me through the weekend. In your situation, I have no idea what I’d do. Tear my hair out? Your solution obviously has worked well for you, and wny some dim-wit had to ‘fix’ the system is beyond my understanding. Save it to say that they might have been trying to justify their un-necessary job by doing that. I hope whomever is in charge registered your complain and better still actually DOES something about it!

  4. Paula Light says:

    So annoying when “they” change things that are working fine!

  5. I never understand why they “fix” things.

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