Our calendar for September was pretty full, but October has taken over in spades.
Hubby had an INR appointment this morning, but had woken up with pain in his back again so went up to the surgery in the hope of seeing a doctor. Once again, he was lucky to get an appointment, even more so with a doctor he likes who is efficient and actually reads his notes. The HHA (Head Honcho Ass) apparently only works three days from 10.30am to 3pm now, not that we would see him for anything after putting Hubby on meds for an ailment he didn’t have and not monitoring said meds every month as he should have done…….. Hubby was on them for almost a year and they dropped his blood pressure and heart beat too much.
The atmosphere in the waiting room ranged from annoyed, angry, frustrated, worried, and cheesed off, and as we got chatting to some other patients, the subject turned to dogs. I learned a new breed today, a Staffyjack, which is a cross between a staffordshire terrier and a jack russell. We soon had several people joining in and the tension lifted by several notches.
I saw the nurse who joined SW the same day as me come in and she’s doing brilliantly. She’d reached her personal target for her holiday and only put on two pounds for the duration. She’s looking great and as she was getting ready for the day in her office, we chatted about our individual successes and current events, so I told her about Dick. Hugs and support and the feel good factor rocketed.
Hubby was called in and the result is kidney stones. We are not surprised as this was diagnosed in hospital a little while ago, though there was nothing on his notes which explains why it hadn’t been followed up. Seems it had been misfiled (!!!!!) and there is now paperwork being sent off for an ultrasound.
He’s explained about what’s going on with me, so all being well this will be after Dick the Shit is evicted from his cushy lodgings.
Hubby then went up for his INR appointment but was over half an hour early. The girls saw him waiting and invited him in straightaway. Everything is erratic again as he’s on antibiotics for this throat infection so he has to have another on Monday. He has an eye appointment at a hospital 35 miles away in the morning, so they’ve told him to turn up when he gets back and they’ll fit him in. They are stunned as to what is going on with me, and he came away with a local Breast Cancer Support Group card together with their best wishes. More rockets of support.
The staff we see on a regular basis for INR, diabetes, or medication renewal now know us as people, not a faceless name or file number. I made a point today of going into the prescriptions office to thank the lady who had sorted out my prescription for when we’re away. I overheard their pleasure as I was leaving and one said it made a really pleasant start to their day.
We also try to be cheerful and raise a few smiles which hopefully brightens their day.
It is those on reception that put obstacles in patients way, though from what we can understand from someone who used to work there, this is the way their admin is run.
Even the doctor Hubby saw today agreed there is no continuity of care. Of course it doesn’t help when you suffer from receptionistitis and are unable to see a GP when you need to or book appointments in advance either on-line or on the phone.
I’m glad I kept my cancer issues with Cheltenham as they know who I am and I am not being kept hanging around.