A fight to pay more money?

We received an email today with our recent energy bill, despite it only being 17 days since the last one. Such is technology when you provide a meter reading and two weeks later they ask for another one and thus produce another bill.

Anyway, they were pleased to announce that they are reducing our monthly payment from £46 to £35 with effect from the end of February.
Whoa! No, No, NO!
So I got on the phone.

I’m pleased it’s a freefone number, and they pay for the call as I had to listen to the garb about smart meters, apps and websites before getting to the bit that I wanted about payments.
Ten minutes (and thankfully not that horrible bing bong version of Greensleeves) later
I was finally talking to an individual, who seemed most surprised about me wanting to maintain our higher payments.
I explained that the winter has been very mild so far but with a cold spell coming, the revised amount wouldn’t cover a hefty bill.
I appreciate it’s all calculated over a twelve month estimation, but I had already done that when they reduced it to £46 a little while ago, and it worked out perfectly to within a couple of pounds.

I explained all this to her, and she said that we had been reassessed and it wouldn’t matter if we owed them a little bit of money at some stage. I was adamant though, and our payments have been reinstated.

We’re on a fixed tariff which is due to expire at the end of October.
If we paid the reduced amount and then got hit with a hike in price after that time, which we will, we could be in serious trouble. If they end up giving us a refund in the summer, so be it, but for now we are comfortable both in environment and bill payments, so if it ain’t broke, we ain’t gonna fix it.

About pensitivity101

I am a retired number cruncher with a vivid imagination and wacky sense of humour which extends to short stories and poetry. I love to cook and am a bit of a dog whisperer as I get on better with them than people sometimes! We have an elderly dog called Maggie who adopted us as a 7 week old pup in March 2005. From 2014 to 2017 'Home' was a 41 foot narrow boat where we made strong friendships both on and off the water. We were close to nature enjoying swan and duck families for neighbours, and it was a fascinating chapter in our lives. We now reside in a small bungalow on the Lincolnshire coast where we have forged new friendships and interests.
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14 Responses to A fight to pay more money?

  1. If it ain’t broke, don’t fix it. The right decision in so many situations.

  2. Sadje says:

    How wisely you have acted. I would have taken the reduced tariff and would have regretted later! 😉👍

    • We are always worried we won’t be able to meet our bills so the budget I am working on now is for 2019/20 as this year has already been catered for. We started off at £80 a month, then reduced it to £60 and finally to £46 when they refunded us with nearly £200.
      We are technically a month in credit now, but if the weather turnd really cold, our heating will go up and so will our gas consumption. Electricity is stable at 3 kwh a day or thereabouts, but our last bill was over £150, so way more than three times £35! We shall see and if a balance is still accumulating, then maybe we’d consider reducing it to £40 pm.

  3. We budget very tightly also – surprises are not welcomed.
    Familiar with that “oh, why sit on the phone – you can do this on line” repeated statement as you are calling to check – and such horrid music (surely designed to make you hang up).
    You have to watch every little thing. Such a bother. You re smart to stay the course

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