We received an email today with our recent energy bill, despite it only being 17 days since the last one. Such is technology when you provide a meter reading and two weeks later they ask for another one and thus produce another bill.
Anyway, they were pleased to announce that they are reducing our monthly payment from £46 to £35 with effect from the end of February.
Whoa! No, No, NO!
So I got on the phone.
I’m pleased it’s a freefone number, and they pay for the call as I had to listen to the garb about smart meters, apps and websites before getting to the bit that I wanted about payments.
Ten minutes (and thankfully not that horrible bing bong version of Greensleeves) later
I was finally talking to an individual, who seemed most surprised about me wanting to maintain our higher payments.
I explained that the winter has been very mild so far but with a cold spell coming, the revised amount wouldn’t cover a hefty bill.
I appreciate it’s all calculated over a twelve month estimation, but I had already done that when they reduced it to £46 a little while ago, and it worked out perfectly to within a couple of pounds.
I explained all this to her, and she said that we had been reassessed and it wouldn’t matter if we owed them a little bit of money at some stage. I was adamant though, and our payments have been reinstated.
We’re on a fixed tariff which is due to expire at the end of October.
If we paid the reduced amount and then got hit with a hike in price after that time, which we will, we could be in serious trouble. If they end up giving us a refund in the summer, so be it, but for now we are comfortable both in environment and bill payments, so if it ain’t broke, we ain’t gonna fix it.