There is a formidable warning in one of the garden’s up the road:
“Forget about the dog, Beware of the Wife!”
I was referred to as the company rottweiler when I worked as credit controller for the book company.
I was good at my job, and not a pushover for excuses when bills were due.
One company was so dismayed at receiving a standard (but reworded) overdue letter that they sent their cheque by DHL recorded delivery to ensure it reached us. It was for £5.30 and I was more embarrassed than surprised that they felt they had to go to this expense, especially as they were overseas!
My intention was not to kick the little guy into touch, but try to help them get their debt under control and still trade without things getting out of hand and losses on both sides.
Not like the big companies who thought they could pay what they liked when they liked.
I had some interesting excuses ranging from 9/11 to a broken window, but I got the money owed and reduced the company’s aged debt report by over 400 pages and to less than 1% of turnover in six months.
One customer actually travelled down to meet me, the face behind the voice on the phone who was reasonable, efficient and understood his business requirements at a certain time of the year. I never had a problem with his account.