First and foremost it was up to the surgery for Hubby’s blood test this morning.
I went in with him because the nasty streak in me was hoping he would have a problem so that he could ring the head nurse at the hospital who would ‘sort them out’.
It was touch and go actually, but no intervention required (shucks).
Hubby’s instructions were to arrive between 8.30 and 9 am, but we got there at 8 am when the doors open and having walked the dog first.
The queue was round the side of the building and we were still outside when they trooped into the lobby.
I suppose there were about 30 people in front of us, and just as we got to the head of the queue, the sign went up that anyone wanting to see a doctor would not be able to as the Sit and Wait clinic slots were all filled. The suggestion was to ring 111 (the alternative number to 999) or go the A&E department where they have an out of hours GP 24/7.
It was ten past eight.
Hubby went up to desk and smiled at the receptionist saying it was a good job he didn’t want to see a GP then. He explained about the hospital telling him to come to the surgery this morning and what for.
She took his details and started to shake her head. ‘There’s no record here, so we can’t…..’
Hubby stopped her in mid refusal sentence and told her who the head nurse had spoken to. He took out his INR record book and emphasised it was an emergency appointment that had been made, and wonder of wonders, she suddenly ‘found it’ on the screen. He had to wait a little while for the blood test and an INR was booked for 10.10, so he was quite happy to wait and I came home.
I had a call at half past 9 to pick him up as the INR staff know him pretty well now (it helps to give them cakes on their birthday, Easter Eggs or the chocolate Santas they’ll get on the 20th when he has another INR booked) so saw him early. They are working flat out according to their computer schedule, but three people were no shows. Now that I find annoying, inconsiderate and downright rude of people, which no doubt is a contributory factor as to why everything is such a shambles.
It would appear that there were only two doctors on duty today, and the HHA (Head Honcho Ass) is nowhere to be seen. Doctor Happy has been assigned to their sister surgery and is the only GP there, and the staff are taking flack from angry patients who cannot see a GP when they need to or even a Practice Nurse.
And do you remember the saga of our dentist?
Our appointments were cancelled as our lady dentist was leaving, they hadn’t managed to find a replacement and no-one was taking on her patients.
Turns out the dental practice is closing completely in February.
Unlike the doctor’s surgery, there are two alternatives in town, though both we believe are private. There is not a lot of money here as many of the population are working parents trying to make ends meet or the elderly who don’t drive anything other than a mobility scooter. We’re glad we’re with our original practice now, even if it is in Boston.