Product Recall

Hubby and I don’t buy sweetcorn unless it’s in a bag of frozen mixed veg, so when we saw this headline a couple of days ago, we weren’t too worried (source).

Warning to cook frozen sweetcorn properly after nine deaths

That is until I thought about it and so checked the bag in my freezer for the country of origin. As none were stated, the next step was to check the supplier on the internet and see if any products had been recalled.
Sure enough, ‘my bag’ of frozen mixed veg was listed, and the instructions were not to eat any of the contents but to take it back to the shop for a full refund, with or without a receipt.
As I’d purchased it a little while ago, even though it wasn’t open, I didn’t have a receipt, so as a back up, we printed off the instructions and up I went to the shop.

As if the thought of frozen veg being contaminated wasn’t enough, what followed in the shop was a little more worrying.
I spoke to a member of staff supervising the self service tills and asked her what I had to do regarding recalled items. She looked blank.
I explained what we’d read and showed her the printout to which she responded she knew nothing about it. She tweaked her walkie talkie to speak to a supervisor, and they didn’t know anything about it either.

Anyway, rather than me have to queue for a checkout operator to get my refund, she sent me along to a closed checkout and called for a cashier. Naturally several other shoppers followed wanting to start a new queue at a new checkout.
It took a few minutes for the cashier to come to the till, and when I explained, she asked
‘Where did you read this? And where did you get this notice?’
I told her we’d seen it on the internet news headlines and printed off their recall notice as I didn’t have a receipt.
‘We know nothing about this,’ she said, madly punching in keys on her till screen pad and waiting for a response.
‘OK. 79p then? Is that what you paid?’
I said I thought so, and if it helped she was welcome to keep the printout from the internet.
She told me there was no need as she’d found something to confirm what I was saying and flagged it.

There was no problem getting a refund, but there were no notices anywhere in the shop about the product recall. I had other shopping to do, including in the freezer department, but noticed there were no more bags of ‘my mixed veg’ in the cabinet, though there were some more expensive packs of stir fry mix which included sweetcorn. I didn’t buy any.


About pensitivity101

I am a retired number cruncher with a vivid imagination and wacky sense of humour which extends to short stories and poetry. I love to cook and am a bit of a dog whisperer as I get on better with them than people sometimes! In November 2020, we lost our beloved Maggie who adopted us as a 7 week old pup in March 2005. We decided to have a photo put on canvas as we had for her predecessor Barney. We now have three pictures of our fur babies on the wall as we found a snapshot of Kizzy, my GSD when Hubby and I first met so had hers done too. On February 24th 2022 we were blessed to find Maya, a 13 week old GSD pup who has made her own place in our hearts. You can follow our training methods, photos and her growth in my blog posts. From 2014 to 2017 'Home' was a 41 foot narrow boat where we made strong friendships both on and off the water. We were close to nature enjoying swan and duck families for neighbours, and it was a fascinating chapter in our lives. We now reside in a small bungalow on the Lincolnshire coast where we have forged new friendships and interests.
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6 Responses to Product Recall

  1. scifihammy says:

    Hmm that is scary.

  2. fransiweinstein says:

    WoW, you can’t be too careful. Odd that two people said they knew nothing about it, yet the store didn’t have any in stock. Hope they aren’t just trying to hide this problem under the rug. Good you got the info and acted on it.

  3. tidalscribe says:

    I think staff on the front line are often not told what is going on, someone at head office makes decisions, taps into the computer and that’s that. It is worrying though, sweetcorn nearly as risky as novichok!

Comments are closed.