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The maitre’d was agitated.
The customer was adamant he’d booked a table for 8 but he couldn’t find the reservation and being Friday night, the restaurant was full.
He apologised profusely, offering a free booking any other night, but the customer held his ground, saying it was a special occasion and could not be rescheduled.
He re-checked the diary and booking sheet for the day.
‘I am so sorry,’ he said. ‘I have no booking or reservation for 8 people for tonight.’
The customer started to laugh, which added to the professional’s embarrassment.
‘My name is John Friday, and I have booked a table for 8 o’clock for myself and my wife. Does that help?’