Doctor’s Waiting Room

Our surgery has a Sit and Wait clinic every weekday, and it really is a farce.
Hubby used it a little while ago and although he arrived at 8.30, he wasn’t seen for hours, with people arriving after him going in first. We swore never to use it again.
That was until this morning, when Hubby had chest pain and when taking his BP, the erratic heartbeat warning started flashing.
Trying to get an appointment over the phone was all computerised menus, so there was nothing for it but to go down to the surgery.
The receptionists could not have been more helpful, and it was arranged within half an hour for Hubby to have an ECG. Luckily we had met the girl who connected him up before, and as always she was efficient, professional and chatty.
The ECG was given to the doctor at 10.45, some 45 minutes after our arrival.
Maggie had a vet appointment at 11.20, so I left Hubby at 11 to walk up.
The little minx would not wee for me to get a sample, but our appointment went OK, she was given a thorough going over, there is no inflammation of her bladder and everything is more or less back to normal. If it recurs, I just need to ring the surgery for more antibiotics, but if it becomes a persistent reoccurrence, then Maggie may need to have a bladder scan to make sure she doesn’t have any stones or anything.
With a clean bill of health and a spring in our step, we left and she looked me in the eye as she peed on the first available bit of grass. Like I said, little minx.

Back at the doctor’s (11.45 now), Hubby was still waiting, and people who had just arrived were again going in before him.
At 12.15, I went to reception and they were appalled that we were still there, especially as Hubby had been yellow flagged for priority.
They had a word with the doctor. He was not happy (to be chased up) and said he believed Hubby had been seen by someone else.
Note (i): Why would someone else have seen him if HE had the ECG and no-one had asked him for it?
Four more people came in and were seen by this particular doctor within seconds of their arrival.
Hubby was the very last patient in the clinic to be seen, and we had a half grumbled apology of being kept waiting when he believed he’d already been seen.
Tappetty-tap of the keyboard, check BP, check heart rate, assured Hubby he was not having a heart attack.
Note (ii): Would it have made any difference if he was?
More tappetty-taps, heavy sighs, and GP talking to himself.

Diagnosis:
Possible angina, referral to cardiology at the hospital and prescription for nitro spray and capsule style beta-blockers that aren’t (have not worked for Hubby in the past) to treat symptoms, and please for us to arrange blood tests to be done NOW.
Thank you very much, dismissed.
Note (iii) unprintable.

Coming out of his office, our little receptionist had more or less set up a search party for Hubby (two other nurses as well as herself) to ensure he had been seen.
We explained about the doc wanting blood tests done ‘now’, and there was no-one available. Our lassie said Now Now? and we said we guessed so.
She got it sorted and whilst I was getting Hubby’s prescription filled (they only had the spray and we’ll collect the pills tomorrow), he was whisked into a nurse’s office and stabbed accordingly.

We cannot fault the girls on reception, or the lassie who did the ECG, or the nursing staff.
The buck stops at the Doc, a pumped up and overweight arrogant Ass who may just have been having an off day, but in my book, if as a Doctor, you are given an ECG for a patient experiencing chest pain and breathlessness, YOU resume responsibility to ensure they are seen next in your schedule, not assume someone else will/has when you still have the bloody paperwork!

Sometimes I really do think we’d get better service from the Vet!

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About pensitivity101

I am a retired number cruncher with a vivid imagination and wacky sense of humour which extends to short stories and poetry. I love to cook and am a bit of a dog whisperer as I get on better with them than people sometimes! In November 2020, we lost our beloved Maggie who adopted us as a 7 week old pup in March 2005. We decided to have a photo put on canvas as we had for her predecessor Barney. We now have three pictures of our fur babies on the wall as we found a snapshot of Kizzy, my GSD when Hubby and I first met so had hers done too. On February 24th 2022 we were blessed to find Maya, a 13 week old GSD pup who has made her own place in our hearts. You can follow our training methods, photos and her growth in my blog posts. From 2014 to 2017 'Home' was a 41 foot narrow boat where we made strong friendships both on and off the water. We were close to nature enjoying swan and duck families for neighbours, and it was a fascinating chapter in our lives. We now reside in a small bungalow on the Lincolnshire coast where we have forged new friendships and interests.
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28 Responses to Doctor’s Waiting Room

  1. fransiweinstein says:

    He is an asshole! Hope everything turns out well for your husband. Glad Maggie’s better.

  2. scifihammy says:

    I feel for you, especially as Any chest problems are usually dealt with immediately.
    Sounds like that particular GP is related to the one who told my Mum she was in cardiac failure, then sent my Mum out (walking with the aid of a stick) to fetch my sister from the waiting room! He couldn’t possibly have got off his bum and fetched my sister himself – far too important for that. (My Mum was eventually admitted to hospital after waiting All Day for an ambulance and died 12 days later.)
    Oh dear – sorry for the rant, but I no longer have any faith in the NHS. 😦

    • Oh Sci, I am so sorry for your loss. We are losing faith in ours too and it seems Lincolnshire doctors are a law unto themselves. Our last surgery here (2007 – 2014) was a nightmare.

      • scifihammy says:

        It was ten years ago – so don’t worry, I’m OK. – But I’ll never forgive that GP!
        I don’t know how possible it is for you to look around at other surgeries? Or do you just have to go to the one closest to you?
        As you said, the rest of the staff were excellent though, so perhaps you can try to Not get that GP next time. 🙂

      • Hubby has an appointment with another GP there on Monday. I suppose you could say we’re getting to know who to avoid. There’s another practice about 8 miles away so we may give that whirl as an alternative.

      • scifihammy says:

        Ah good to know you have options at least 🙂

      • There are several doctors in the practice, but it’s the same old story, getting to see the same one each time.

      • scifihammy says:

        Yes, I remember my Mum having a preferred doc and trying to see him 🙂

  3. You can ask your vet if he will take your hubby on as a patient! Our local emergency room is much like this. We also have a walk-in care center that is better but a crap shoot. I have been seen within 20 minutes on one occasion and 2 hours on another. I am surprised they didn’t follow through with a possible heart attack person but perhaps when they realized nothing was imminent they decided to “unflag” him.

  4. foguth says:

    Is there any place where you can write a review of your experience with that doctor? Here, in the US, we have https://www.healthgrades.com & every time I need a specialist or something new, I go there and see who is in the area, then I check which one/s have good ratings…. I then verify if they accept my insurance. Of course, in an emergency, there isn’t time to go through all that.

    BTW, has your hubby ever gotten panic attacks? I’ve heard those can emulate heart attacks.

    You’ve heard that giving the person an aspirin at first sign of symptoms is supposed to help, haven’t you?

    • Hubby can’t take aspirin as he’s on warfarin for life. Panic attacks, no (though I have, so know how they can be terrifying) but things have been a little (?!) stressed recently. We signed on to this surgery as it was local, had INR and diabetes clinics and the dentist is upstairs. There is another practice some 8 miles away which has a good reputation so we are checking that out. We can of course contact the NHS direct and voice our opinion and concerns. Specialists etc have to be referred through your GP, though you can chose where you go. For my breast cancer support, I shall maintain my connections with Cheltenham, even if it is 5 and a half hours drive away.

  5. Jane Fritz says:

    So sorry to hear about frustration around something so critical. I hope your alternative option proves to be more satisfactory for the long term. What a shame.

    • We can only see. Hubby has an appointment with another doctor for something else on Monday, though we had to wait three weeks for an appointment with any doctor there. It’s nuts.

  6. This is just frustrating.

    At least if you end up at the vet, you’re likely to get a treat afterward. So it has that going for it!

    (Also, so glad to hear all is well, on both human and dog front.)

  7. Sounds a lot like the doctor my husband had when taken by ambulance to the ER recently. Arrogant SOB. Luckily, my husband’s condition turned out not to be life-threatening, although temporarily debilitating. Some doctors should go into research instead of treating humans. Hope your hubby’s ok.

  8. What a terrible experience ! chest pain complaints are always priority. I hope it all turns out good Glad Maggie is good.

  9. That’s disgraceful. I can’t even fathom the “what ifs” with his substandard service. I would be fuming.

    As we say here “gecmis olsen”. I hope hubby feels better soon and glad Maggie is much better as well

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