Our surgery has a Sit and Wait clinic every weekday, and it really is a farce.
Hubby used it a little while ago and although he arrived at 8.30, he wasn’t seen for hours, with people arriving after him going in first. We swore never to use it again.
That was until this morning, when Hubby had chest pain and when taking his BP, the erratic heartbeat warning started flashing.
Trying to get an appointment over the phone was all computerised menus, so there was nothing for it but to go down to the surgery.
The receptionists could not have been more helpful, and it was arranged within half an hour for Hubby to have an ECG. Luckily we had met the girl who connected him up before, and as always she was efficient, professional and chatty.
The ECG was given to the doctor at 10.45, some 45 minutes after our arrival.
Maggie had a vet appointment at 11.20, so I left Hubby at 11 to walk up.
The little minx would not wee for me to get a sample, but our appointment went OK, she was given a thorough going over, there is no inflammation of her bladder and everything is more or less back to normal. If it recurs, I just need to ring the surgery for more antibiotics, but if it becomes a persistent reoccurrence, then Maggie may need to have a bladder scan to make sure she doesn’t have any stones or anything.
With a clean bill of health and a spring in our step, we left and she looked me in the eye as she peed on the first available bit of grass. Like I said, little minx.
Back at the doctor’s (11.45 now), Hubby was still waiting, and people who had just arrived were again going in before him.
At 12.15, I went to reception and they were appalled that we were still there, especially as Hubby had been yellow flagged for priority.
They had a word with the doctor. He was not happy (to be chased up) and said he believed Hubby had been seen by someone else.
Note (i): Why would someone else have seen him if HE had the ECG and no-one had asked him for it?
Four more people came in and were seen by this particular doctor within seconds of their arrival.
Hubby was the very last patient in the clinic to be seen, and we had a half grumbled apology of being kept waiting when he believed he’d already been seen.
Tappetty-tap of the keyboard, check BP, check heart rate, assured Hubby he was not having a heart attack.
Note (ii): Would it have made any difference if he was?
More tappetty-taps, heavy sighs, and GP talking to himself.
Possible angina, referral to cardiology at the hospital and prescription for nitro spray and capsule style beta-blockers that aren’t (have not worked for Hubby in the past) to treat symptoms, and please for us to arrange blood tests to be done NOW.
Thank you very much, dismissed.
Note (iii) unprintable.
Coming out of his office, our little receptionist had more or less set up a search party for Hubby (two other nurses as well as herself) to ensure he had been seen.
We explained about the doc wanting blood tests done ‘now’, and there was no-one available. Our lassie said Now Now? and we said we guessed so.
She got it sorted and whilst I was getting Hubby’s prescription filled (they only had the spray and we’ll collect the pills tomorrow), he was whisked into a nurse’s office and stabbed accordingly.
We cannot fault the girls on reception, or the lassie who did the ECG, or the nursing staff.
The buck stops at the Doc, a pumped up and overweight arrogant Ass who may just have been having an off day, but in my book, if as a Doctor, you are given an ECG for a patient experiencing chest pain and breathlessness, YOU resume responsibility to ensure they are seen next in your schedule, not assume someone else will/has when you still have the bloody paperwork!
Sometimes I really do think we’d get better service from the Vet!