Yep, the saga of our gas bill goes on, and you’ll like this.
I have received yet another email from BG from yet another person dealing with my complaint.
In the tone of tolerating an annoying child (or at least that’s how it came across as they repeated my name three times in as many paragraphs), it said that they were sorry for the inconvenience and poor service I had received, and that he (I presume it was a he) had personally investigated my complaint and resolved the matter.
He understood that I did not wish BG to be my supplier.
He understood that I did not want to have an account with them.
He acknowledged I had let them know as a matter of courtesy my intention to switch.
He was pleased to say that they had received my cheque for £4.81 and located the missing payment of £14.45, which had been processed incorrectly originally.
Being paid in full, he had closed my account and realised that no direct debit would be forthcoming.
Now the kicker:
Apparently my account is in credit by……….. da da dahhhhhhhh……….. £14.45.
Apparently I have made two payments of £14.45, both of which have been credited to my account thus resulting in a credit balance.
Apparently I am therefore entitled to a refund of £14.45, and a cheque for this amount has been issued. I should receive it by the 20th.
I am not entitled to this money as I have only paid a total of £19.26. I know that, I can prove that, but why bother trying?
My guess is the reason why two payments for £14.45 have been credited to my account is because two missing payment forms were issued by two different individuals on two different days and probably processed on two different days by a further two different individuals.
No matter that I sent a covering letter detailing, and proving, my payments when I sent off my cheque for £4.81. The
bimbo operative I spoke to then hadn’t bothered to read it anyway.
So I’m keeping quiet (it’s hard, I know).
If their refund cheque arrives, I’m putting it in the drawer with the email copies of this total farce. They are bound to contact me in the future to say they had made
yet another a mistake and the refund was made erroneously. No-one will think to check if their refund payment has been cashed, they will just demand, nicely of course, that I reimburse them.
And what better way of doing it than sending back their original cheque unactioned and letting them cancel it, which no doubt will cause them even more confusion.
Good.But you know what the irony is of all this?
It actually relates to the electricity part of the duel fuel bill. They got the gas bit right.
And even funnier?
BG calculated it to the correct final electricity reading I gave them, not the estimate given by our new supplier. You know, the ones who said they couldn’t backtrack a reading unless it was at least 250 Kwh out?
As we still haven’t reached that electricity reading yet, I should only be charged for the daily standing charge.
Wouldn’t it be a laugh if overall this equated to £14.45 of ‘free’ electricity?