Contact us………… er, like how?

Hubby and I hate technology and how everything is now dependant on the internet.
He received a letter from the tax office today stating he owed them almost £500.
Looking on the back of the demand, there was a breakdown of how they had made their calculations. It was laughable as Hubby’s income is way below the personal threshold for tax to apply.
tax

What followed was expensive, trying, annoying, and fruitless.
We rang the tax office, and got the standard recorded messages and various options (sigh).
Eventually we got to talk to a person, who put us back on hold whilst they checked out the source of their data.
Oh joy, they said we had to contact Works and Pensions directly.
Another call centre, various options including taxation (press), cut off after being told to contact the tax office.
Call W&P back, different option, on hold for over half an hour, finally got to talk to someone who put us back on hold as they transferred us so after ten minutes we hung up, deciding to try their website as per the recording.
angerThe all new DIY tax assessment site is a blast.
In fact, such a blast, they should blow the bloody thing up. Read on, you’ll like this….

Lots of headings in a pretty colour. Click on your choice and you get diverted to……
the same screen.
Click somewhere else and you get a lot of phone numbers plus a choice of language if you want it in Welsh.
We tried to find Contact us. No such heading.
However, Supply Feedback was close…………
OK , we can do that, politely ready to say their website sucks.
Put in our comment, gave it the poorest rating, hit submit and
“DUE TO A TECHNICAL FAILURE WE ARE UNABLE TO PROCESS YOUR COMMENT AT THIS TIME”.angryNowhere on this damn site was an address, email or otherwise, just a load of telephone numbers which are free from landlines, but unusable as such on most mobiles. Terrific.
Bear in mind the credit on my phone had reduced by almost £12 for getting absolutely nowhere.

Lucky for us, there is help at hand in a department in the Council Offices up the road.
We spoke to a very nice lady who mistook us for her 3.30 appointment but kindly put us in the capable hands of an equally nice colleague, who couldn’t actually help us himself but knew a man who could. We were making progress.

We explained our problem. He understood and armed with our letter and Hubby’s details trotted off to check their database.
The man was a gem.
He confirmed how much Hubby had been paid by Works and Pensions, and gave us a certified copy of his print out.
We agreed over the bit about Hubby’s service pension which had started in November last year when he turned 60.
But what was most confusing and a mystery to all was that little figure of almost £6000 that the tax office said he was getting, which had thus put him in the tax bracket.
What £6000? Where was it? Who had it? What was it for? Who was it from?
No-one knew, except the tax office who said they were inputting the figures supplied by Works and Pensions (who knew nothing about this money and could prove it).

Back at the boat, we got all the paperwork out, and I drafted a letter to the tax office telling them they had made a mistake in their calculations. We shall be sending copies of everything to back it up by recorded delivery, keeping full details for ourselves.

But you know what the rub is?
In January and in response to an increase of ONE PENNY in ONE payment of Hubby’s pension, we received a letter from them confirming Hubby was not ‘earning enough’ to pay tax. It referred to the tax year in which they are now saying he does.
Yep, they are getting copies of that too.
bill

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About pensitivity101

Retired number cruncher with a vivid imagination, loves to cook, favourite food everything especially chocolate and jelly babies. Best friends are Hubby and Dog, Bro and our Dominoes Friend aka MOH (and his dog). Also a bit of a dog whisperer as I get on better with them than people sometimes! Due to a nightmare of a house sale in 2014, 'Home' is now a 41 foot narrow boat. It's different and having swan and duck families for neighbours is much more relaxing on the eye not to mention the ears!
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16 Responses to Contact us………… er, like how?

  1. How frustrating. No one has time to talk out the problems and most don’t care

  2. scifihammy says:

    Aggghhh! They are So quick to take your money, and very tight-fisted in ever returning overcharges!
    You are right to keep copies of everything sent and Good Luck. 🙂

  3. stevetanham says:

    Frightening! Terrible experience, and not unusual.

  4. colinandray says:

    Perhaps you need to pay more taxes so that the Govt could be more efficient????? 🙂

  5. Ugh! This sounds awful. I hope it all gets sorted soon!

  6. Pingback: I could crush a grape! | pensitivity101

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